1. What is the difference between our executive housing/furnished apartment accommodations and a hotel?
   
2. Do you provide temporary housing for other cities?
   
3. What is included in your furnished apartments?
   
4. Who should I call regarding maintenance issues?
   
5. Are pets welcome?
   
6. Can I upgrade or change my furniture package?
   
7. What are the payment options?
   
8. Is there a minimum stay?
   
9. What taxes apply to the stay?
   
10. What are your check-in times?
    
11. What is departure time?
    

1) What is the difference between our executive housing/furnished apartment accommodations and a hotel?   Top

Lexington Relocation offers spacious, beautifully decorated furnished apartments. Our corporate apartments are much larger than both regular and extended stay hotel rooms. We offer a more “home-like” living environment than you’ll find in a hotel.

Lexington Relocation chooses only the most upscale communities in Lexington. All apartment residences feature a fully equipped kitchen, and the units have separate dining, living room, and bedroom areas. All of our bedrooms have a walk-in closet and an attached bathroom (It should be noted that our 3 bedroom apartments have only 2 bathrooms). A washer and dryer are included in all of our corporate apartments as a convenient laundry option. A wide range of personal services and exceptional amenities gives our executive housing accommodations an atmosphere of luxury and convenience, as well as the comfort of feeling at home.

2) Do you provide temporary housing for other cities?  Top

We are the city’s only locally owned and operated executive housing company dedicated solely to serving the city of Lexington and it’s surrounding metropolitan area. This allows our company to dedicate all of our personnel to focus on taking care of our guest’s needs and providing the “attention to detail” that our guests demand and deserve. The Lexington Relocation team isn’t distracted trying to match a guest’s unique needs/requests for another city while trying to also serve our Lexington guests. We’ll be glad to refer you to another Corporate Housing company in a particular city (no strings/referral fees attached!!), but we feel we would be doing our customers and guests a disservice with the misperception that we are the experts in another city.

We have established a working relationship with corporate housing companies in the two cities located approximately one hour from Lexington. Those cities are Cincinnati and Louisville. Cincinnati (please see Cincinnati Relocation for more information on our recommendations) is located 85 miles north of Lexington off of the I-75 freeway. Louisville (please see Louisville Relocation for more information on our recommendations) is located 75 miles west of Lexington off of the I-64 freeway. Both cities have a wide variety of “things to do” and make for a great weekend getaway. We’ve included a brief description of each city’s activities in our famous “Guide to Lexington” located in our furnished apartments. Please make sure that when you call either of these corporate housing companies that you mention Lexington Relocation referred you.

3) What is included in your furnished apartments?  Top

Our apartments come standard with a fully equipped kitchen meaning all appliances, pots, pans, housewares, and everything you need to prepare meals is included in your apartment. We also supply a washer and dryer, televisions, and apartment accessories in your unit (for more details see Apartment Furnishings). Another unique benefit that our company provides is weekly housekeeping. On your scheduled cleaning day our friendly housekeeping staff will come by and perform all of your general cleaning duties such as sweeping, mopping, dusting, vacuuming, and cleaning bathrooms and kitchens. They will also change your bed linens and provide fresh towels. Apartment utilities such as electricity, water, expanded cable, and a local residential phone line are included in your rate as well.

4) Who should I call regarding maintenance issues?  Top

We have a Guest Services Coordinator located in our office dedicated to making sure each and every one of our guests is satisfied. Once we’ve been notified that a maintenance request needs to be addressed, the Guest Services Coordinator will call and fax the request into the community office staff. The maintenance department typically takes care of the request within a 24 hour period. Should they need more time, we notify our guest of the delay and the completion date. Usually this only occurs when a part needs to be ordered to fix the problem. The Guest Services Coordinator can be reached at 859/273-3303 during our normal office hours (Mon-Fri 8am-5pm). Should you have a maintenance issue that requires immediate attention when our office is closed, please call our emergency beeper at 859/232-0626.

5) Are pets welcome?  Top

All of our communities are pet friendly (The Fountains at Andover does not allow dogs). Breed/weight restrictions for dogs will apply depending on the community location. It should be noted that there is a $150 non-refundable pet fee for your animals should you elect to bring the pet with you. Provided the animal does not damage the apartment, no additional charges are incurred for the family pet. You are responsible for pet damages.

6) Can I upgrade or change my furniture package?  Top

While our apartments are tastefully decorated and our guests are quite happy with their furnishings, we may get the occasional request for additional items or changes to the furniture. You may require a bedroom to be converted into an office or a family may need twin beds delivered to a specific bedroom. Taking our top priority of guest satisfaction into account, we will be happy to accommodate your request. Additional charges may be incurred for changes.

7) What are the payment options?  Top

Payment options are flexible. All major credit cards are accepted (Visa, MasterCard, American Express, Discover, and Diner’s Club). For major corporations, direct billing is available.

8) Is there a minimum stay?  Top

We are the ONLY executive housing company that GUARANTEES AVAILABILITY on shorter term stays. We do have a 2 night minimum stay and community flexibility is required. Please call our office at 859/273-3303 for more details.

9) What taxes apply to the stay?  Top

All stays over 30 days are non-taxable in a furnished apartment. Applicable sales and room taxes apply for all stays less than 30 days. The current lodging tax rate in Lexington is 13.4% as of 1/1/06.

10) What are your check-in times?  Top

Our standard arrival time is 2pm. Should you need to arrive earlier please call our office (859/273-3303).

11) What is departure time?  Top

Our standard time for departure is to vacate the furnished apartment by 11am. If you need a later departure time, please call our office (859/273-3303) to discuss your options. Usually, any departure time past 2pm may incur an additional charge.